Help centre
How can we help?
Find answers about Daily Savings, Child Savings, loans, and the mobile app.
How do I open a Daily Savings account?+
Visit any Tanjuriel branch with a valid ID, or register through our mobile app and complete KYC. A teller will help you open your Daily Savings account with your first deposit.
What is Child Savings?+
Child Savings is a dedicated account for your child. You register their name, photo, school, and parent details, and set a maturity date. Before maturity, funds stay locked. After maturity, you can request a withdrawal on the mobile app; a manager must approve before you collect cash at your branch.
Can I withdraw from Child Savings early?+
Child Savings accounts are designed to stay locked until maturity to protect your child's savings. Please speak with a branch manager if you have an exceptional need.
How do I apply for a loan?+
Browse our loan products on this website or in the mobile app, then visit a branch or apply in-app. Our team will guide you through documentation and approval.
Is the mobile app free?+
Yes. Download the Tanjuriel app at no cost. Standard transaction fees may apply depending on the service.
How do I reach customer support?+
Call us, send a WhatsApp message, or visit any branch. See our Contact page for details.